Link: http://www.twitlonger.com/show/bt2p2o

I'd like to really fault Google here but you'll have stories like this when you try to manage hundred of millions of users. There's no way to police a user base that big manually, you have to have automation and there will always be some false positives. It's a thankless job and always ends up upsetting people, but if you don't comply with the menagerie of laws out there, you won't be around for long.

The inexcusable part is when you try to contact a company and they come up with no reasons for their actions. Google runs afoul here.

Lastly, there is some blame to place on this person. Anything you put on the cloud (including on Facebook) is essentially out of your control once the data leaves your computer. You should always backup and keep copies of your content and never rely on any online service to be there indefinitely.

His post is pretty over-the-top but I would probably be pretty irate if I were in his shoes. But best practices will save the day. Today's smartphones can easily sync from these accounts and act as a backup. Heck, you can even download your content from Facebook and have it around as a backup just-in-case.